Government and Ofcom should develop a meaningful set of metrics that represent the coverage people actually receive and use these to determine a mobile universal service obligation

Published: Updated:

  • Government and Ofcom should develop a meaningful set of metrics that represent the coverage people actually receive and use these to determine a mobile universal service obligation setting out the minimum service level people should expect to receive.
    • a) Ofcom, government and mobile operators should report their coverage so that they are genuine and meaningful reflections of the services enjoyed by customers. Metrics should be measurable and based on the reality of service and coverage provided to customers, not based on simulated or predicted performance. Ofcom should set out how this is best achieved by the end of 2017.
  • Ofcom and government should use these metrics as the basis of future interventions such as spectrum licence obligations or voluntary agreements with operators.
  • Government, Ofcom or the Advertising Standards Authority should take action if operators advertise or report coverage in a way that does not reflect services being delivered to consumers on an everyday basis.
    • b) Mobile services are increasingly viewed as essential, underpinning our daily lives and the digital economy. Government must deliver a view by the end of 2017 on what aspects of mobile services are considered “essential”. It should then establish how this “essential” level of service provision can be made available through a mobile universal service obligation regardless of the network to which a customer is subscribed. Government should engage with Ofcom and industry to establish the best delivery mechanism, whether through spectrum licence obligations, enabling roaming, enabling cross operator Mobile Virtual Network Operators (MVNOs), through government procurement or a mix thereof.
  • Government with the assistance of Ofcom should deliver this as soon as is practical but no later than 2025.

Share this article

<

Recent Articles

We’re recruiting: Policy adviser (energy)
Wind turbine being built

We’re recruiting: Policy adviser (energy)

Are you a creative and analytical thinker, someone who can work flexibly and collaboratively on complex policy issues and build productive working relationships with stakeholders across government and industry as well as with colleagues? Are you interested in helping shape policy on the country’s long term shift from a reliance on fossil fuels towards a...

30 May 2024 By
The pre-election period: 25 May – 4 July 2024
Houses of Parliament

The pre-election period: 25 May – 4 July 2024

In the run-up to the UK General Election, the Commission – like other public sector bodies – is required to act in accordance with the 2024 General Election guidance. The Commission offers independent advice to the government of the day, and it is not appropriate for it to engage in discussion of government policy during...

25 May 2024 By
Principles before particulars secures project success, say NIC design experts

Principles before particulars secures project success, say NIC design experts

The National Infrastructure Commission’s Design Group has published guidance on developing and implementing design principles for major infrastructure projects. Building on the Group’s high level design principles – climate, people, places and value – the new guidance sets out a structured process for applying tailored principles at every stage of a project life cycle. The...

21 May 2024 By

Evidence_Icon_Turquoise Created with Sketch.

Explore data used in the Commission's research, and gain insights from across UK infrastructure

Join our team of professionals supporting the Commission to provide evidence based and forward thinking advice on infrastructure strategy.