Prevent companies from engaging in price discrimination that does not provide an overall benefit to consumers

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Regulators should be able to prevent companies from engaging in price discrimination that does not provide an overall benefit to consumers:

  • Regulators should require companies to report annually on which groups of customers are paying more for the same service; companies should be required to publicly justify their price discrimination policies or rectify them
  • Regulators should be able to require companies to change their price structures where price discrimination cannot be justified by benefits to consumers
  • Government should introduce legislation, by 2021, to replace the current court-based enforcement of consumer law with an administrative compliance and enforcement model, subject to appropriate scrutiny by the courts.

 

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